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Chris Allaire

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Senior Voice Collaboration Engineer

X-FACTOR
Spearheaded a complex migration to Webex Cloud for 20,000+ users, achieving 99.99% uptime and significant cost reductions.

Key Info

  • Location
    Lancaster, Pennsylvania
  • Education
    BA, Computer Systems Information Management - Southeastern Louisiana State University
  • Top 3 Skills
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  • Min Salary
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Career Highlights

  • Led migration of 1,000+ agents to Webex Contact Center, enhancing scalability and reducing costs.
  • Designed 50+ voice and digital routing flows, optimizing call handling and customer experience.
  • Administered multi-site contact center with 500K+ monthly interactions, improving operational efficiency.
  • Architected secure collaboration for 200,000+ remote users during the pandemic, ensuring seamless communication.
  • Directed data center-to-cloud cutovers, ensuring high availability and minimal service disruption.

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